Redefining healthcare. We are committed to providing affordable services to as many people as possible.
ABOUT US
At Light Health Care, we can offer you a tailor-made package to suit your needs. You can easily alter the support you receive if or when your needs change.
Fully regulated by the Care Quality Commission, we work with you, your family, your GP, the hospital and many clinical commissioning groups and local authorities to provide the right level of care and medical support to suit you.
What makes our homecare services different is that we put you first. We aim to provide you with the same standard of care that we would expect for our own families. This means valuing each person’s unique qualities and seeing them as an individual, and not as a list of care needs.
Quality Standards
Our Customer Service Charter, a rarity in the care industry, underpins all our services. We are immensely proud of the standards of care that we provide and our charter is an important tool by which we measure those standards.
To understand more about quality standards in the care industry generally and the questions you should ask check out our helpful guide.
We are registered with, governed and accredited by the Care Quality Commission (CQC); they ensure that hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care, and we encourage them to make improvements.
The Care Quality Commission operate a benchmark for the standards of care called the 6 Cs. Our charter reflects the requirements of the 6 Cs and extends them much further to provide an unrivalled standard of home care.
Our Attitude
It is imperative that healthcare practitioners treat all patients as individuals regardless of age, religion, belief, gender, or sexual orientation. A holistic patient assessment is essential to identify patient needs, which may require specific interventions in order to ensure that dignity is maintained and person-centred care is achieved. It is important, for example, to establish whether the patient experiences any sensory impairment, such as hearing or sight loss. If this is the case, the patient’s care or treatment plan should reflect care-delivery interventions that are necessary to support effective communication—for example, the use of a portable hearing loop or patient information leaflets that are printed in a specific font and in a larger font size.
Positive Recommendations
We are evolving and gaining momentum through word of mouth, gaining positive recommendations because of our consistent, quality service to our clients and carers.
Regulated Service
We are registered with the Care Quality Commission (CQC) and work in unison with Social Services Departments and health professionals.
We Care for Our Carers
Light Health Care Services understands that our carers will do an excellent job in their service if they are happy and confident in their abilities. As a result, training is an essential part of our carer induction process. We offer all new staff an induction training course, and they all come back for an annual update. They also receive specialist training throughout their time with us. We have a specialist carer support team who can offer assistance, advice and a listening ear to all of our carers should it be required.
Efficient Response
We want to ensure complete client satisfaction. We will achieve this by remaining diligent and mindful of the client’s changing health and care requirements and going the extra mile to ensure we continually improve their quality of life.
