Redefining healthcare. We are committed to providing affordable services to as many people as possible.
At Light Health Care, we can offer you a tailor-made package to suit your needs. You can easily alter the support you receive if or when your needs change.
Fully regulated by the Care Quality Commission, we work with you, your family, your GP, the hospital and many clinical commissioning groups and local authorities to provide the right level of care and medical support to suit you.
What makes our homecare services different is that we put you first. We aim to provide you with the same standard of care that we would expect for our own families. This means valuing each person’s unique qualities and seeing them as an individual, and not as a list of care needs.
Our Customer Service Charter, a rarity in the care industry, underpins all our services. We are immensely proud of the standards of care that we provide and our charter is an important tool by which we measure those standards.
To understand more about quality standards in the care industry generally and the questions you should ask check out our helpful guide.
We are registered with, governed and accredited by the Care Quality Commission (CQC); they ensure that hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care, and we encourage them to make improvements.
The Care Quality Commission operate a benchmark for the standards of care called the 6 Cs. Our charter reflects the requirements of the 6 Cs and extends them much further to provide an unrivalled standard of home care.
It is imperative that healthcare practitioners treat all patients as individuals regardless of age, religion, belief, gender, or sexual orientation. A holistic patient assessment is essential to identify patient needs, which may require specific interventions in order to ensure that dignity is maintained and person-centred care is achieved. It is important, for example, to establish whether the patient experiences any sensory impairment, such as hearing or sight loss. If this is the case, the patient’s care or treatment plan should reflect care-delivery interventions that are necessary to support effective communication—for example, the use of a portable hearing loop or patient information leaflets that are printed in a specific font and in a larger font size.